Privacy & Policy

Effective Date: August 26, 2024

Last Updated: August 26, 2025

DubyStore respects your privacy and is committed to protecting the personal information of our customers, sellers, visitors, and other users of the DubyStore platform.

This Privacy Policy explains how DubyStore collects, uses, stores, shares, and protects your information when you access or use our website, mobile applications, marketplace, and related services.

1. Information We Collect:

Depending on how you use DubyStore, we may collect:

Personal Information

- Full name

- Email address

- Phone number

- KYC (NIN ,BVN...)

- Delivery and billing address

- Account login information

- Profile information

- Payment and transaction information

- Seller/business information

- Customer support communications

Device and Usage Information

We may automatically collect information such as:

- IP address

- Device type

- Browser type

- Operating system

- Pages and products viewed

- Search activity

- Approximate location information

- Date and time of platform usage

- Cookies and similar technologies

2. How We Use Your Information:

DubyStore may use collected information to:

- Create and manage your account

- Process orders and payments

- Facilitate deliveries

- Connect customers with sellers

- Process refunds, cancellations, and disputes

- Communicate with you about your account or orders

- Provide customer support

- Improve our website, applications, and services

- Personalize product recommendations and user experiences

- Detect and prevent fraud, abuse, and unauthorized activity

- Maintain platform security

- Send promotional messages where permitted by law

- Comply with applicable legal and regulatory requirements

3. Information Shared With Sellers:

When you purchase a product from a seller, certain information may be shared with that seller where reasonably necessary to complete your order.

This may include your name, contact information, delivery information, order details, and other information required to fulfill the transaction.

Sellers are expected to use customer information only for legitimate business purposes connected with the DubyStore transaction and to protect it appropriately.

4. Payment Information:

Payments may be processed through third-party payment providers.

DubyStore may not directly store complete payment card information when payment processing is handled by an authorized third-party payment processor.

Payment providers may collect and process payment information according to their own privacy policies and security requirements.

5. Cookies and Similar Technologies:

DubyStore may use cookies and similar technologies to:

- Keep users signed in

- Remember preferences

- Improve website performance

- Understand how visitors use our platform

- Provide relevant content and advertisements

- Detect fraudulent or suspicious activity

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect some features of the platform.

6. Marketing Communications:

Where permitted by applicable law, DubyStore may send promotional communications about products, services, offers, discounts, or other marketplace activities.

You may unsubscribe from marketing communications by following the unsubscribe instructions included in the communication or by contacting DubyStore.

Transactional and service-related communications may still be sent when necessary to operate your account or complete your transactions.

7. Third-Party Services:

DubyStore may use third-party service providers for services such as:

- Payment processing

- Delivery and logistics

- Website hosting

- Analytics

- Security and fraud prevention

- Customer support

- Communication and messaging

- Marketing and advertising

These providers may process information on our behalf or independently according to their applicable privacy policies and legal obligations.

8. Data Security:

DubyStore takes reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Users should also take reasonable steps to protect their account credentials and devices.

9. Data Retention:

We retain personal information for as long as reasonably necessary to:

- Provide our services

- Maintain business and transaction records

- Resolve disputes

- Prevent fraud

- Comply with legal, accounting, tax, or regulatory obligations

- Enforce our agreements

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

10. Your Privacy Rights:

Depending on applicable law, you may have rights to:

- Request access to personal information we hold about you

- Request correction of inaccurate information

- Request deletion of certain information

- Object to or restrict certain processing

- Withdraw consent where processing is based on consent

- Request a copy of certain personal information

- Opt out of certain marketing communications

Some requests may be subject to legal or operational limitations.

11. Children's Privacy:

DubyStore is not intended to knowingly collect personal information from children who are below the minimum age required to use the service under applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

12. International Data Transfers:

Where necessary to provide our services, personal information may be processed or stored in countries other than the country in which you reside.

Where required by applicable law, DubyStore will take reasonable steps to ensure that appropriate safeguards are applied to such transfers.

13. Account Security:

You are responsible for keeping your DubyStore login credentials confidential.

You should immediately notify DubyStore if you believe that your account has been accessed without authorization.

DubyStore will not be responsible for losses resulting from your failure to properly protect your account credentials, except where otherwise required by law.

14. Third-Party Websites:

DubyStore may contain links to third-party websites, applications, or services.

We are not responsible for the privacy practices, content, security, or policies of third-party services. You should review their privacy policies before providing them with personal information.

15. Changes to This Privacy Policy:

DubyStore may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.

When material changes are made, we may provide appropriate notice through our website, application, email, or other communication channels.

The updated policy will become effective on the date stated at the beginning of the revised policy.

16. Contact Us

If you have questions, concerns, complaints, or requests relating to this Privacy Policy or your personal information, please contact DubyStore through the official customer support channels provided on the DubyStore website or application.

DubyStore

Website: www.dubystore.com

By using DubyStore, you acknowledge that you have read and understood this Privacy & Policy and agree to the collection and use of information as described above, subject to your rights under applicable law.

DubyStore

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